Refund and cancellation policy
Last updated 27 October 2026
In short: after payment, your download link is active for 24 hours. No refund is provided once the report has been downloaded or the download link has expired. If you paid and couldn’t get your report because of a problem on our side, we refund you in full.
1. What you pay for
A payment (₹49 per person) lets you add any number of lab reports for that person and download the complete report, as many times as you need, for 24 hours from payment. It is a one-time digital service, not a subscription, so there is nothing to cancel later.
2. When we refund in full
- You were charged, but the app did not confirm the payment and you couldn’t download your report.
- You were charged more than once for the same thing.
- A technical fault on our side stopped the report from being created or downloaded within the 24 hours.
We check this using our payment records, which show whether and when the report was downloaded. We never see your reports.
3. When we don’t refund
- The report has been downloaded or shared at least once.
- The 24-hour download period has passed.
- You changed your mind after downloading, or you are unhappy with your test results.
- The app read a value wrongly that you could have corrected on the review screen before saving.
You agree to these terms by ticking the box before paying.
4. Cancelling before payment
You can stop at any point before completing payment on Razorpay’s page and you won’t be charged. If money left your account but the payment failed, your bank or Razorpay reverses it automatically, usually within 5 to 7 working days.
5. How to ask for a refund
Email customercare@mylabhistory.in within 7 days of payment, with the Razorpay payment ID (starts with pay_) from your receipt and a short description of the problem. Please don’t send lab reports.
6. How refunds are paid
Approved refunds go back to the original payment method through Razorpay. We start the refund within 2 working days of approval; it usually reaches your account within 5 to 7 working days, depending on your bank.